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Terms & Conditions

Cash on delivery:

Cash on delivery (COD) orders are accepted, as long as the delivery address is within Metro Manila and the client passed our profiling check. All COD orders shall be delivered within (1) week after order confirmation.

If the item is low in stock or the client requested a delivery schedule beyond (1) week, to reserve the item we require atleast 30% downpayment.

Delivery Schedule:

To utilize our truck space and gas, all orders are scheduled per route, on a multiple drop off basis.

Due to traffic conditions, we do not accept requests on specific/ definite time. On the day of your delivery, you will receive an SMS reminder, and ETA will be provided via call, along with a follow up call once the team arrived at your location.

Please prepare gatepass / work permit prior to delivery to avoid any hassle on both ends.

If the client is not available to the per route schedule, special delivery can be arranged.

Assembly On Site:

The assigned team will assemble the item/s in your home, it’s important that there is a space available where installation can be made.  Some items such as: chairs, shoe racks can be delivered assembled also.

Be sure to check if the item is installed properly, there should be no damages, scratches or dents. If there is a chance that you need to dismantle the item, please let our team know they will be happy to assist.

Once the delivery team leaves the location, the item is considered in good condition.

Cancellation Policy:

All processed orders are considered final and cannot be cancelled before or during the delivery / installation. Please understand that we exert huge efforts in processing, dispatching and checking the items.

Replacement Policy:

Store Pick up: All clients are advised to check the package for missing part(s), dents or scratches, once dispatched, the company is no longer liable.

Requests to replace any faulty or unfit items needs be reported no later than 24 hours from the date of purchase. Failure to do so would make the product(s) ineligible for replacement.

All eligible requests for replacements are processed within the next day after we acknowledge your request or depending on the availability of our team.

Provide us with clear photos or video of the issue/s of your purchased item(s) prior to receiving the replacement(s) for quality check and assessment.

In the event that we are unable to replace the original product ordered due to unavailability. Then, we may offer you an alternative product that is in equal value but, if such is not feasible, we will gladly refund your payment in full and make the earlier transaction void.

Refund Policy:

Refunds will not be allowed for other personal reasons that are beyond the company’s responsibility, change of mind regarding the purchase does not entitle the customer for refund or exchange under Republic Act 7394 or the Consumer Act of the Philippines.

We can offer pull out and dismantle if reported within 24 hours after delivery, with fee starting at P1,500, provided that the item is in good condition and no sign of usage.

Hardcopy of Collection, Delivery or Sales Invoice receipts should be available and complete.

Pre Order Policy:

We require atleast 30% down payment to endorse your order to our partner manufacturers.

Lead time 4 – 6 weeks and subject to delays due to overseas shipping circumstances  (PH Customs) on regular business days, and the longest is 6 – 8 weeks during holiday season.

Once the container arrives at the warehouse, clients are advised for a delivery schedule, we also share photos of the packages / items for dispatch and remaining balance shall be paid upon installation.

Return/Refund/Cancellation Policy

Clients can only refund their 30% down payment for wrong items / damaged items, can also opt for re-order although please take note that this will incur the same lead time.

Any concern must be coordinated during the delivery to the assembly team. Clients are advised to inspect the items carefully before letting the assembly team leave. Once the team leaves, the items are considered delivered in good condition.

Refunds will not be allowed for other personal reasons that are beyond the company’s responsibility, including change of mind, item size that does not fit the client space, or client’s misinterpretation of the item details and specifications.

Strictly no cancellations or change of order once processed

Warranty Coverage

We offer 5 years warranty specific to solid rubberwood items and 2 years warranty to high density laminates.

Compressed wood / LDF / HDF / MDF materials bought last 2020 – 2023 are no longer part of our warranty coverage.

Repair, labor and replacement parts are free, for any damaged part / unit and we require clear photo and brief summary of the cause.

  • Damages due to misuse of the items is not covered, same with wear and tear.

We charge a delivery / transport fee if the client location is far away from our service area in Marikina, you may also bring the affected item, just present hardcopy or photo of the receipt.

Fabric, foam, pillows, USB port, LED lights are considered consumables and is not part of warranty. Although we’ll be happy to get you a new one at a discounted price from the factory if available.

Any obvious signs of misuse and damage (ex. cutting the wood parts using sharp objects, adding varnish, extra paint, ) automatically void the warranty and the company is no longer liable.

Please chat with us @scandihomeph regarding urgent warranty claim.