On Hand Furnitures (ie. Desk, TV Cabinet, Shoe Cabinet)
- Cash on delivery Policy
Due to multiple events of bogus buying in previous months, we decided to only approve requests of COD for new clients who have passed our thorough profile checking.
If a client is confirmed to be bogus, we file a complaint to authorities and alert other shops and warehouses to prevent further damage.
Moving forward, our Sales Team will request a 50% down payment upfront to process your order and the remaining balance shall be paid once the item has been delivered.
- Delivery Timeline and Assembly Policy
All items that are readily available at the warehouse can be dispatched from Monday to Saturday. All orders that were processed beyond 8:00pm will be scheduled for next day delivery or whatever the client prefers.
We dispatch the packages to in-house and Transportify partner drivers from 5:00am to 9:00am, delivery starts at 10:00am until 7:00pm.
There is no definite time of delivery as the drivers follow a route. To avoid hassle to our clients, we provide you with the dropoff number and driver’s contact number so you would know the estimated time of arrival of your package, as well as give you timely updates.
As we operate on skeletal workforce, we charge P300 as assembly fee for each item that is applicable to selected items only. Other furniture will be delivered unassembled with manual and tools included.
The assigned assemblyman will install the item in your home, that is why we remind clients to have a space dedicated where installation can be made.
Be sure to check if the item is installed properly, there should be no damages, scratches or dents. Once the delivery team leaves your home, the item is considered in good condition.
- Cancellation Policy
All processed orders are considered final and cannot be cancelled. This is when our Sales team provided you with the acknowledgement receipt and delivery date.
- Replacement Policy
All clients are advised to check the package for missing part(s), dents or scratches once delivered.
Requests to replace any faulty or unifit goods just be reported no later than 24 hours from the date of purchase. Failure to do so would make the product(s) ineligible for replacement.
All eligible requests for replacements are processed within the next day after we acknowledge your request.
Provide us a few photographs illustrating the issues of your purchased item(s) prior to receiving the replacement(s) for quality check.
- Refund Policy
In the event that we are unable to replace the original product ordered due to unavailability. Then, we may offer you an alternative product that is equal value but, if such is not feasible, we will gladly refund your payment in full and make the earlier transaction void.
Refunds will not be allowed for other personal reasons that are beyond the company’s responsibility, including change of mind, item size that does not fit the client space, or client’s misinterpretation of the item details and specifications.
Pre Order Imported Furnitures (i.e. Bedframes, Sofa, Dining, Accent Chairs)
- We require a 20% down payment to endorse your order to our manufacturer in Thailand
- Lead time 4 – 6 weeks and subject to delays due to overseas shipping circumstances (PH Customs prioritizing essential goods)
- Once the container arrives at the warehouse, clients are advised to pick a delivery date within 10 days or settle the remaining balance. On the 11th day, we charge Php 200/day for storage fees.
Return/Refund/Cancellation Policy
- Clients can only refund their 20 % down payment for wrong items or those that are damaged during the process of delivery.
- Any concern must be coordinated during the delivery to the assembly team. Clients are advised to inspect the items carefully before letting the assembly team leave. Once the team leaves, the items are considered delivered in good condition.
- Refunds will not be allowed for other personal reasons that are beyond the company’s responsibility, including change of mind, item size that does not fit the client space, or client’s misinterpretation of the item details and specifications.
- Change of order have a 20% cancellation fee of the endorsed item
- Strictly no cancellations on all pre-order items once processed
Delivery Policy
- Cut off for the confirmed delivery schedule is until 4pm. All endorsed delivery scheduled after 5pm will be moved to the next day.
- Clients can request for a delivery date, wait for our Sales team to confirm if the delivery date has open slot
- No delivery every Tuesday
- Clients residing in condominiums and apartments (i.e. 5th floor) will be charged Php 200 for hauling fees.
Pre Order Local Rattan Furnitures
- Lead time is 3-4 weeks with 50% down payment to confirm and queue in production. The remaining must be settled before we dispatch the item for delivery.
- Customized design or change size, will take at least 6-8 weeks production as these will be treated as special requests.
- All new orders start production every Monday (and not when you place your order) this will help the team prepare the materials and assign the workers.
- Cancellation is strictly not allowed once orders are confirmed. All orders are final and cannot be changed after confirmation.
- Refunds are strictly not allowed, if proven factory defect we can ask the production to replace the item