Terms and Conditions
We value clarity, craftsmanship, and thoughtful service. The following terms are designed to ensure a smooth, respectful, and professional experience for every client.
1. Cash on Delivery (COD) & Payments
- Availability: COD is available subject to client profiling and will be delivered within 1-3 days from order confirmation.
- Deposits: For items with limited stock, a minimum 50% down payment is required to secure the item.
2. Delivery & Installation
- Logistics: To maintain efficiency and reduce our environmental footprint, deliveries are routed on a multiple drop-off basis. While we cannot guarantee a fixed delivery time, our team will provide an SMS notification, an ETA call, and a follow-up call upon arrival.
- Access: Please ensure all necessary gate passes or work permits are prepared in advance. Special delivery arrangements can be accommodated for an additional fee if the standard route schedule does not suit your availability.
- On-Site Assembly: Our trained team will assemble your furniture on-site. Kindly ensure sufficient space is available for safe installation.
- Final Inspection: We invite you to perform a thorough walkthrough once installation is complete. Your signed acceptance at the point of installation serves as confirmation that the item has arrived in perfect physical condition.
3. Cancellations & Order Changes
- Finality: To honor our delivery commitments, confirmed orders are final. Cancellations are not permitted once an order is dispatched.
- Non-Refundable Deposits: Any down payment made is non-refundable in the event of a client-initiated cancellation.
4. Quality Commitment & Replacements
- Reporting Window: Should you discover a manufacturing defect or receive an incorrect item, please notify our concierge team within 24 hours of delivery.
- Manufacturing Defects: Issues discovered after 24 hours involving structural faults will be handled under our Warranty Coverage.
- Service Fees: For elective replacements or requests made beyond 10–30 days where no factory defect is present, a ₱1,500 service fee applies for pull-out and restocking within Metro Manila.
- Resolution: If a replacement for a verified defective item is unavailable, we may offer a comparable alternative or a full refund, which will void the transaction.
5. Returns & Trade-In Program
- Change of Mind: In accordance with Republic Act 7394, refunds are not provided for personal reasons, including change of mind, space incompatibility, or misinterpretation of product specifications.
- Trade-In Program: We understand choosing furniture is a personal journey. While cash refunds are not applicable, we offer a dedicated Trade-In Program for store credit on eligible items, subject to inspection and handling fees. Please refer to our Services page or contact our concierge team to discuss your options.
- Proof of Purchase: A hardcopy or clear photo of the sales invoice is strictly required for all service-related requests.
6. Pre-Order Policy
- Endorsement: A minimum 50% down payment is required to endorse pre-orders.
- Lead Times: Estimates are 4–6 weeks (regular) or 8–10 weeks (peak/holiday). These may vary due to external logistics.
- Cancellations: Down payments for pre-orders are refundable only if the item arrives damaged or is the incorrect model.
7. Warranty Coverage
- Duration: 5 years for solid rubberwood, pine, and ash wood; 6 months for high-density laminate finishes.
- Exclusions: Compressed wood (LDF, HDF, MDF) purchased 2020–2023, normal wear and tear, and consumables (fabric, foam, pillows, LEDs).
- Terms: Includes repair, labor, and parts for valid manufacturing defects. Valid factory defect claims within the first 30 days are exempt from service fees. Unauthorized modifications (painting, bleaching, etc.) will void the warranty.